The club was relying on outdated methods such as printed lists of memberships and phone reservations to manage its operations. This led to issues such as overlapping reservations and forgotten bookings, which frustrated both club staff and members. In addition, the club's racquet stringing service was difficult to manage with many different personnel involved, leading to issues such underreporting of stringing jobs, which impacted the club's profits.

The club implemented the SportyPlus app to help streamline its operations. The app's reservation module made it easy for members to book courts online, reducing the workload on club staff and improving the booking experience for members. The app's membership management module allowed the club to keep track of different membership levels and packages, simplifying the process of checking memberships when booking courts. The app's racquet stringing module provided a central place for tracking stringing jobs and payments, improving efficiency and accountability.

The implementation of the SportyPlus app had a positive impact on the club's operations almost immediately. Club staff were able to save time by not having to handle phone reservations and check membership lists manually. Members were satisfied with the faster and more convenient process of booking courts online. The club also saw an increase in membership numbers as more people were attracted to the convenience and ease of use of the app.